The contact centre solution which allows you to engage in conversations with your customers over multiple channels.
Our solution is available either as a web interface or over HTTP API, with the following functionality:
The solution includes automated conversations, broadcast messaging, and customer segmentation. Conversation is a thread or container for messages exchanged between the customer and the agent.Message is either an inbound or outbound message exchanged between an agent and a customer within one conversation.
Omnichannel messaging from a single interface
Deliver a connected customer experience by continuing conversations from one channel to another – without losing history or context – all from one interface.
Self-service support for your customers
Scalable cloud technology
Data-driven performance management
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+27 (0) 21 811 1306